Customer Support & Help

Have questions about Sarthi, need help with your account, or want to report an issue? Our team is here to help.

Direct Developer Support

Our dedicated support team responds to all inquiries within 24 hours.

Frequently Asked Questions

How do I join a group ride, run, or event?

Browse events on the Discover screen. Open any event details page and tap "Show Interest" or "Join Event". Once the event organizer approves your request, you will receive full access to the scoped event group chat.

How do I connect Apple Watch or Garmin telemetry?

Go to your Profile, tap "Connected Wearables & Sensors", and toggle Apple HealthKit or Garmin Connect. Sarthi will automatically sync your workouts, distance, elevation, and active calories.

How do I report inappropriate content or a user?

You can report any event, message, or user profile directly by tapping the three dots menu icon (⋮) and selecting "Report". Our moderation team reviews all reports within 24 hours.

How do I delete my account and data?

You can delete your account and all associated data anytime in the app under Profile → Settings → Account Settings → Delete Account, or by emailing support@ninthtechai.com with your account details.